Refund policy

Refund and Returns Policy

We have a 30-day return policy. You have 30 days from the day your order is delivered to request a return, for any reason.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. These rights apply in addition to the 30-day policy below.

How to start a return

Email sales@revoba.net with your order number and the reason for the return. We will reply with return instructions and the return address. Please do not send anything back before contacting us — items sent without an approved return cannot be processed, because we cannot identify who they belong to.

Condition of returned items

To be eligible for a change-of-mind return, the item must be in the same condition you received it, complete with any cables, cards and packaging that came with it. Consoles are sold as working hardware; a device that has been opened, modified or physically damaged after delivery cannot be returned as change of mind. This does not affect your rights if the item is faulty.

Faulty, damaged or incorrect items

Inspect your order when it arrives. If anything is faulty, damaged in transit, or not what you ordered, contact us straight away with your order number and a photo or short video of the problem. We will arrange a replacement or a full refund, and we cover the return cost in these cases. You will not be asked to pay to send back something that arrived broken.

Return shipping

For change-of-mind returns, return postage is the customer's responsibility. For faulty, damaged or incorrect items, we cover it. We will confirm which applies when we approve your return, before you send anything.

Refunds

Once your return arrives and has been inspected, we will let you know whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may take a few additional days to post the funds. If more than 15 business days have passed since we approved your refund and it has not appeared, contact us at sales@revoba.net.

Cancellations

If you need to cancel, email us before your order is dispatched and we will cancel and refund it in full. Once a parcel has left the carrier's origin facility we cannot recall it, but you can still return it under the 30-day policy above.

European Union: 14-day cooling-off period

If your order is shipped into the European Union, you may cancel or return it within 14 days of delivery for any reason, without giving a justification. The item must be in the same condition you received it, complete and in its original packaging.

Non-returnable items

Gift cards and sale items cannot be returned. Digital download codes, where supplied, cannot be returned once redeemed.

Before you contact your bank

If something has gone wrong with your order, please email us first at sales@revoba.net. We would rather fix the problem directly, and it is almost always faster than a bank dispute — a chargeback can take your card issuer several weeks to resolve, where we can usually sort it out in a day or two.